Harnett County,
North Carolina

Social Services 

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ATTENTION: Citizens are encouraged to use the EPASS online services to learn about and apply for available benefits and services. Online applications are available for Food and Nutrition Services (formerly Food Stamps) as well as Medical Assistance (Medicaid and NC Health Choice or CHIP). To access the EPASS online services, click on this link: https://epass.nc.gov/CitizenPortal/application.do

The mission of Harnett County Department of Social Services is to provide services to individuals and families to achieve self-sufficiency, safety, and improve their quality of life.

Hours of Operation

Monday-Friday 8:00 a.m. - 5:00 p.m.

Closed on County Holidays: New Year's Day, Martin Luther King, Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving (2 days), and Christmas (3 days).

Important Announcements
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Homeowner Recovery Program

Learn how the Homeowner Recovery Program is helping homeowners rebuild after Hurricanes Florence and Matthew.

Apply to the Homeowner Recovery Program here.

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Medicaid COVID-19 Optional Testing Group

The Families First Coronavirus Response Act (FFCRA) added a new optional Medicaid eligibility group for uninsured individuals to cover COVID-19 Testing during the Public Health Emergency (PHE). These individuals are eligible to receive a limited benefit of testing and diagnosis of COVID-19. It does not cover treatment for COVID-19.

This administrative letter (click here to view letter) provides guidance and describes information regarding the eligibility requirements and the Medicaid for Coronavirus (MCV) application processing guidelines for individuals who apply for COVID Testing coverage.

Current Medicaid beneficiaries have coverage of COVID-19 testing, including Medicaid for Pregnant Women (MPW) beneficiaries during the post-partum period. Active Family Planning Program (FPP) beneficiaries with no other insurance will be considered part of the new MCV group, effective September 1, 2020, for the duration of the Public Health Emergency, and will not need to submit a separate application. They will still be identified in NCFAST as FPP. FPP beneficiaries were mailed a notice informing them of the added benefit.

Complete this application (click here to download application) to get help paying for certain coronavirus (COVID-19) testing costs. Do not include people on this application who are not seeking coverage for COVID 19 tests. In order to be eligible for COVID-19 Testing Medical Assistance:

  • Live in North Carolina
  • Be a U.S. Citizen or U.S. National or have eligible Immigration status
  • Not be covered by Medicaid, Medicare, or health insurance

Completed applications should be mailed to:

2501 Mail Service Center
ATTN: COVID Medicaid Application
Raleigh, NC 27699

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DSS Customer Service Survey

Please consider completing our customer service survey. This feedback help us continually monitor or change our services to serve you better. Click on the title to access the survey in English. Click here for the Spanish survey. 

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DSS Brochures
If you like one of our DSS Brochures then click here for the English and Spanish version.

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Notice Of Your Rights Under Hawkins v. Cohen

MARCIA ELENA QUINTEROS HAWKINS, ALICIA FRANKLIN, VANESSA LACHOWSKI, and KYANNA SHIPP, on behalf of themselves and all others similarly situated,






MANDY COHEN, in her official capacity as Secretary of the North Carolina Department of Health and Human Services,




















Civil Case No.: 5:17-cv-00581-FL










Hawkins v. Cohen (5:17-CV-581 E.D.N.C.) is a federal lawsuit filed in 2017 on behalf of Medicaid beneficiaries in North Carolina. The case concerns improper terminations of Medicaid benefits.

The Court hearing the case has certified it as a class action. This means that the case is to help not just the people who filed the case but other Medicaid beneficiaries whose Medicaid has been or will be terminated improperly.

The Court has ordered the N.C. Medicaid agency to stop terminations or reductions of Medicaid benefits until eligibility under all Medicaid categories has been considered and advance notice of the right to a hearing has been mailed to you. For example, if you get Medicaid based on having a minor child who is turning eighteen years old, your county Department of Social Services must consider whether you are disabled before they stop your Medicaid.

If you have any questions about this lawsuit or about your rights, you may contact the attorneys who filed the case, the Charlotte Center for Legal Advocacy. You can reach these lawyers by calling this toll free number: 1-800-936-4971. You can also send the lawyers an email at Hawkinsinfo@charlottelegaladvocacy.org.

You also may contact these lawyers if you want to report that you lost your Medicaid without a decision that you were no longer eligible for Medicaid under any category or without receiving advance written notice that your Medicaid would stop. There is no cost to you for any help that these lawyers provide to you.

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