Harnett County,
North Carolina

Social Services 

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ATTENTION: Citizens are encouraged to use the EPASS online services to learn about and apply for available benefits and services. Online applications are available for Food and Nutrition Services (formerly Food Stamps) as well as Medical Assistance (Medicaid and NC Health Choice or CHIP). To access the EPASS online services, click on this link: https://epass.nc.gov/CitizenPortal/application.do

The mission of Harnett County Department of Social Services is to provide services to individuals and families to achieve self-sufficiency, safety, and improve their quality of life.

Hours of Operation

Monday-Friday 8:00 a.m. - 5:00 p.m.

Closed on County Holidays: New Year's Day, Martin Luther King, Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving (2 days), and Christmas (3 days).

Important Announcements
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NC Medicaid Transformation


VIEW VIDEO "Bienvenidos a NC Medicaid Managed Care" en Espanol.  
VIEW VIDEO "Welcome to NC Medicaid Managed Care" in English. 

Most people will get the same Medicaid services in a new way – through health plans. You will be able to choose the health plan that is best for you. A health plan is a group of doctors, hospitals and other providers. They work together to give you the health care you need. Everything – physical health, behavioral health and medicine – will come from the same health plan.

You will also choose a primary care provider (PCP). A PCP could be your family doctor, clinic or other health care provider. They will help you with your health care needs.

Most people receiving Medicaid must choose a health plan. A small number of people will not need to choose a health plan because of the type of health services they need. They will stay enrolled in NC Medicaid Direct or they can choose the EBCI Tribal Option if they qualify.

Learn more about NC Medicaid Managed Care at https://ncmedicaidplans.gov/?mc_cid=271dd81b12&mc_eid=764de28299

All members will need to enroll by May 14, 2021.
Health plan coverage will start July 1, 2021.

For more information on NC Medicaid Transformation, please contact the Enrollment Broker at 1-833-870-5500.

View NC Medicaid Managed Care Fact Sheet in English and in Espanol.

View Tribal Indian Health Service Fact Sheet in English and in Espanol. 

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Medicaid COVID-19 Optional Testing Group

The Families First Coronavirus Response Act (FFCRA) added a new optional Medicaid eligibility group for uninsured individuals to cover COVID-19 Testing during the Public Health Emergency (PHE). These individuals are eligible to receive a limited benefit of testing and diagnosis of COVID-19. It does not cover treatment for COVID-19.

This administrative letter (click here to view letter) provides guidance and describes information regarding the eligibility requirements and the Medicaid for Coronavirus (MCV) application processing guidelines for individuals who apply for COVID Testing coverage.

Current Medicaid beneficiaries have coverage of COVID-19 testing, including Medicaid for Pregnant Women (MPW) beneficiaries during the post-partum period. Active Family Planning Program (FPP) beneficiaries with no other insurance will be considered part of the new MCV group, effective September 1, 2020, for the duration of the Public Health Emergency, and will not need to submit a separate application. They will still be identified in NCFAST as FPP. FPP beneficiaries were mailed a notice informing them of the added benefit.

Complete this application (click here to download application) to get help paying for certain coronavirus (COVID-19) testing costs. Do not include people on this application who are not seeking coverage for COVID 19 tests. In order to be eligible for COVID-19 Testing Medical Assistance:

  • Live in North Carolina
  • Be a U.S. Citizen or U.S. National or have eligible Immigration status
  • Not be covered by Medicaid, Medicare, or health insurance

Completed applications should be mailed to:

2501 Mail Service Center
ATTN: COVID Medicaid Application
Raleigh, NC 27699

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Crisis Intervention Program

Harnett County Department of Social Services is now accepting applications for the Crisis Intervention Program. The Crisis Intervention Program (CIP) is a federally funded program that assists individuals and families who are experiencing a heating or cooling related crisis. CIP provides a vendor payment for households that are in a heating or cooling crisis and experiencing a life threatening or health related emergency.

A household is considered to be in a crisis if it is currently experiencing or is in danger of experiencing a life threatening or health related emergency and sufficient, timely and appropriate assistance is not available from any other source. Life threatening is defined as a household which has no heating or cooling source, has a disconnect notice for their primary heating or cooling service and the health or well-being of a household member would be in danger if the heating or cooling crisis was not alleviated.  Each household should be evaluated on a case-by-case basis to determine if there is a heating or cooling crisis.

Applications will be accepted through June 30, 2021 or until the CIP allocation is exhausted, whichever comes first.

To apply for the Crisis Intervention Program, households must: 

  • be a Harnett County resident
  • have at least one U.S. Citizen or a non-citizen who meets certain eligibility criteria
  • have countable income at or below 150% of the Federal Poverty Level (proof of income is required)
  • be in a heating or cooling related emergency and experiencing a life threatening or health related emergency
  • be responsible for the household heating bill. (Copy of cooling bill is needed.)

Applications can be accepted when a past due or final notice has been received, when your power is already disconnected, or to establish new service. Disconnection notices are no longer required, but the customer must have a past due balance.

Completed applications can be mailed, dropped off, emailed or faxed. If you need to have an application mailed to you, please email your request to Tmatthews@harnett.org or call 910-814-6823 to make your request. Applications can also be picked up outside of Harnett County Social Services, located at 311 W. Cornelius Harnett Blvd. Lillington, NC 27546. The fax number is 910-814-8242.

For more information on the Crisis Intervention Program, call Harnett County Department of Social Services at 910-893-7500.

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DSS Customer Service Survey

Please consider completing our customer service survey. This feedback help us continually monitor or change our services to serve you better. Click on the title to access the survey in English. Click here for the Spanish survey. 

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DSS Brochures
If you like one of our DSS Brochures then click here for the English and Spanish version.

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Notice Of Your Rights Under Hawkins v. Cohen

MARCIA ELENA QUINTEROS HAWKINS, ALICIA FRANKLIN, VANESSA LACHOWSKI, and KYANNA SHIPP, on behalf of themselves and all others similarly situated,






MANDY COHEN, in her official capacity as Secretary of the North Carolina Department of Health and Human Services,




















Civil Case No.: 5:17-cv-00581-FL










Hawkins v. Cohen (5:17-CV-581 E.D.N.C.) is a federal lawsuit filed in 2017 on behalf of Medicaid beneficiaries in North Carolina. The case concerns improper terminations of Medicaid benefits.

The Court hearing the case has certified it as a class action. This means that the case is to help not just the people who filed the case but other Medicaid beneficiaries whose Medicaid has been or will be terminated improperly.

The Court has ordered the N.C. Medicaid agency to stop terminations or reductions of Medicaid benefits until eligibility under all Medicaid categories has been considered and advance notice of the right to a hearing has been mailed to you. For example, if you get Medicaid based on having a minor child who is turning eighteen years old, your county Department of Social Services must consider whether you are disabled before they stop your Medicaid.

If you have any questions about this lawsuit or about your rights, you may contact the attorneys who filed the case, the Charlotte Center for Legal Advocacy. You can reach these lawyers by calling this toll free number: 1-800-936-4971. You can also send the lawyers an email at Hawkinsinfo@charlottelegaladvocacy.org.

You also may contact these lawyers if you want to report that you lost your Medicaid without a decision that you were no longer eligible for Medicaid under any category or without receiving advance written notice that your Medicaid would stop. There is no cost to you for any help that these lawyers provide to you.

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