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Wednesday, November 21, 2018  |  Permalink

Harnett County Public Utilities Changes Name to ‘Harnett Regional Water’

Changes will also include new logo and new customer service-focused website

The Harnett County Department of Public Utilities has changed its name to Harnett Regional Water. The change was made in response to the rapid growth the utility is experiencing in size and service area, and will allow the County-owned water and sewer utility to more accurately depict the services it provides to the citizens of Harnett County and the surrounding region. In addition to the new name, the utility will also have a new logo and website, which will better serve its growing customer base.

Customers may have already noticed the logo changes on some elevated water towers and related facilities across the county. Additional changes will include the transition to newly designed utility bills. The new website is currently in development and will go live in the coming months. These changes are part of an ongoing effort to improve the utility’s customer service and enhance its commitment to a more regional approach to water and wastewater quality and growth.

“This is so much more than a name and logo change for our utility,” said Harnett Regional Water Director Steve Ward. “We are trying to do a better job of capturing and communicating our main functions as a regional water and sewer utility.”

Ward said citizens sometimes assume the utility provides electricity or road maintenance as the term “public utilities” can have a wide range of meaning to different people.

“This new name lets people know what business we are in and that we provide water and wastewater services to the region as a whole, and not just within the confines of Harnett County,” Ward said. “A large part of this rebranding process is also the implementation of a new and improved stand-alone website that will offer many updated customer service options over our current website.”

Harnett Regional Water will implement the changes in phases, but the utility hopes everything will be in place by the beginning of 2019.

Harnett Regional Water provides service to approximately 125,000 customers in Harnett County and the surrounding Cape Fear region. The Harnett County Regional Water Treatment Plant has a treatment capacity of 42 million gallons per day, making it the largest surface water treatment plant on the Cape Fear River. The utility supplies water to the municipalities of Lillington, Angier, Erwin and Coats in Harnett County; Fort Bragg, Linden and Spring Lake in Cumberland County; and Holly Springs and Fuquay-Varina in Wake County, as well as to Johnston and Moore counties. Harnett Regional Water currently operates two active wastewater treatment plants with more than 22 million gallons per day of treatment capacity that serve approximately 60,000 people in Harnett and Wake counties, along with Fort Bragg.